It was an early Christmas present for the Hancock & Partners letting team last week as we were told we had won a Gold award for ‘The British Property Lettings Award for Chichester.’ We have now been shortlisted for a number of national awards!
The British Property Awards are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled their awards to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level. Their team personally mystery shops every estate and letting agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.
The judges said about Hancock & Partners: “Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels. Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these tributes to their local marketplace. They have now been shortlisted for a number of national awards which will be announced shortly.”
Robert McLean from The British Property Awards added: “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition”.
We are truly honoured to have won these awards and look forward to seeing how we progress in the national ones soon at the next stage of the awards process, so stay tuned!