Hancock FAQ’s

A: Right to Rent legislation checks are part of our referencing process. We will require a form of photographic ID (Passport or driving license) and some form of proof of residency (utility bill or official letter) to complete these checks.

A: If your tenancy is a Housing Act tenancy, then your deposit will be registered with a deposit protection scheme. At Hancock and Partners, we use the DPS (Deposit Protection Service).

A: Depending on the circumstances surrounding your failed reference, we will discuss with you any options there are for you to continue with the process. This may include paying rent in advance or providing a guarantor.

A: We are happy to check with the individual Landlords to check that there are no restrictions regarding pets.

A: Generally it will take 5-7 working days

A: An AST (Assured Shorthold Tenancy) must be a minimum of 6 months but generally most Landlords like an initial 12 months.

Choosing an agent to manage your property means you don’t have to get involved in the day-to-day management of the tenancy. It also means you have a third party to deal with tricky conversations with your tenants. Legislation is changing all the time for lettings, so an agent will keep on top of everything you need to make a smooth, compliant tenancy.

You need three safety certificates you rent out your property; a gas certificate (if your property has gas), an electrical safety certificate, and an Energy Performance Certificate. We will be able to assist you in getting all the correct certificates for you to rent out your property safely.

This is what the tenant's dilapidation deposit is for. We conduct a full inventory and schedule of conditions at the start of the tenancy and a full independent checkout at the end. Any damage over and above fair wear and tear can be deducted from the deposit or charged to the tenant when they leave.